Overview
A receptionist has an influence on our clients other positions do not. A receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor.
A receptionist needs to be proficient in all of the hospital's protocols, and able to answer any question a client may have. A receptionist must be efficient and effective, able to multitask and provide a liaison between client and veterinarian.
Focusing on client satisfaction rather than client service is required at all times. Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount.
Education Requirements
High School Diploma or Equivalent
Experience Requirements
Previous animal care experience and customer service job-related experience are desirable, but not required.